At
Prince Imitation Jewellery, we value your satisfaction and strive to ensure
that every purchase meets your expectations. To facilitate smooth transactions and
maintain transparency, we have formulated a comprehensive return and refund
policy. This policy outlines the guidelines and procedures regarding returns, refunds,
exchanges, and the eligibility criteria for each. We encourage you to read through
this policy carefully before making a purchase.
Eligibility for Returns
Our return policy extends to unworn and undamaged items within a specified
timeframe from the date of purchase. To be eligible for a return, items must be in
their original packaging and accompanied by proof of purchase. However, please
note that customized or personalized items are exempt from our standard return
policy, unless they are deemed damaged or defective upon receipt.
Return Process
Should you wish to initiate a return, we kindly ask you to reach out to our dedicated
customer service team. Upon contacting us, you will receive a Return Merchandise
Authorization (RMA) number, which is essential for processing your return. Once you
have obtained the RMA number, securely package the item(s) and send them to our
designated return address. Please note that customers are responsible for covering
the return shipping costs, unless the item is confirmed to be damaged or defective.
Refund Process
Upon receiving the returned item(s), our team will conduct a thorough inspection to
ensure compliance with our return policy criteria. Once the items have been
approved for return, refunds will be issued to the original payment method used for
the purchase. Please allow a reasonable processing time for the refund to reflect in
your account. It’s important to note that shipping fees and any applicable taxes are
non-refundable.
Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, we
encourage you to contact us immediately. Our customer service team will guide you
through the process of returning the item for a full refund or replacement, at no
additional cost to you. We are committed to resolving such issues promptly to ensure
your satisfaction with our products and services.
Incorrect Orders
If you happen to receive an incorrect item in your order, please notify us within the
specified timeframe. We will swiftly arrange for the correct item to be shipped to you
and provide detailed instructions for returning the incorrect item. Your convenience
and satisfaction are our top priorities, and we apologize for any inconvenience
caused by such errors.
Exchange Policy
At present, we do not offer direct exchanges for returned items. However, if you wish
to exchange an item for a different size, color, or style, we kindly ask you to follow
our standard return process outlined above. Once the return is processed and
refunded, you may place a new order for the desired item through our website.
Contact Us
If you have any questions, concerns, or require further clarification regarding our
return and refund policy, please do not hesitate to
contact us. Our knowledgeable
and friendly customer service team is available to assist you during our business
hours, Monday through Friday. Your satisfaction is of utmost importance to us, and
we are committed to providing you with exceptional service every step of the way.
By making a purchase from Prince Imitation Jewellery, you agree to comply
with the
terms and conditions outlined in this
return and refund policy. We reserve
the right to amend or update this policy as necessary, and any revisions will be duly
communicated to our customers. Thank you for choosing
Prince Imitation Jewellery for your jewellery needs.
